Frequently Asked Questions

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The Program & Participation

Who is this program intended for?

Whether for you and/or a loved one at-home, or that you’re part of a larger company or organization that serves seniors or those of any age living with cognitive impairment and/or disabilities, Musical Memory Care may be just the answer to your therapeutic needs.

What if I have physical limitations? Can I still participate?

ABSOLUTELY, YES!

All workshops are geared for all physical abilities and limitations, and follow a “go-at-your-own-comfortable-pace” methodology. Participants are encouraged to do what they can, how they can, and when they can.

The program emphasizes that a body in motion, stays in motion; so no matter how limited the motion, participants are encouraged to just keep moving as they are comfortably able.

Is this program covered by my medical insurance?

Although some medical insurance providers may cover prescribed forms of music therapies, this program is currently considered private pay and is not covered by insurance.

What methods of payment are accepted?

The Music, Movement & Memory workshop program accepts Visa, MasterCard, American Express, and Discover.

Membership plans auto-renew monthly, so be sure to make any changes before the end of your subscription cycle. You can cancel your paid membership any time.

Can I get free access to the program?

Yes! During certain times of the year, subscription levels may be open to a free trial period and/or a discounted price. All plans will always auto-renew at the advertised rate thereafter, so be sure to make any changes before the end of your free trial or discounted rate cycle.

Billing & Technical Issues

What can I do if my video playback is choppy or videos are buffering?

Adjust the video quality to a lower quality. This is helpful for weak Internet situations too.

1. On the player, locate the gear icon and click on “Quality.”

2. Set the quality to “Auto” or select a specific quality setting.

The selected quality will apply to all videos viewed until the browser cache is cleared.

How do I cancel my subscription?

To cancel your subscription, simply contact us and we will get the swift process accomplished for you.

How do I gift an Individual Membership Subscription to someone else?

Currently, we are working on a Membership Gift Card option for our Individual Plan.

Until that is ironed out, if you are interested in purchasing a membership for someone other than yourself, please click here to contact us and we will be delighted to help that make that happen for you and your lucky recipient!

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