Frequently Asked Questions
We are at your service!
The Program & Participation
Who is this program intended for?
What if I have physical limitations? Can I still participate?
All workshops are geared for all physical abilities and limitations, and follow a “go-at-your-own-comfortable-pace” methodology. Participants are encouraged to do what they can, how they can, and when they can.
The program emphasizes that a body in motion, stays in motion; so no matter how limited the motion, participants are encouraged to just keep moving as they are comfortably able.
Is this program covered by my medical insurance?
Although some medical insurance providers may cover prescribed forms of music therapies, this program is currently considered private pay and is not covered by insurance.
What methods of payment are accepted?
The Music, Movement & Memory workshop program accepts Visa, MasterCard, American Express, and Discover.
Membership plans auto-renew monthly, so be sure to make any changes before the end of your subscription cycle. You can cancel your paid membership any time.
Can I get free access to the program?
Billing & Technical Issues
What can I do if my video playback is choppy or videos are buffering?
1. On the player, locate the gear icon and click on “Quality.”
2. Set the quality to “Auto” or select a specific quality setting.
The selected quality will apply to all videos viewed until the browser cache is cleared.
How do I cancel my subscription?
To cancel your subscription, simply contact us and we will get the swift process accomplished for you.
How do I gift an Individual Membership Subscription to someone else?
Currently, we are working on a Membership Gift Card option for our Individual Plan.
Until that is ironed out, if you are interested in purchasing a membership for someone other than yourself, please click here to contact us and we will be delighted to help that make that happen for you and your lucky recipient!